Managing your saved article lists (Guide Professional and Enterprise) Follow

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4 comments

  • Avatar
    MarcB (Edited )

    This is nice, but how can I export this list to a CSV or schedule it to be emailed to me - similar to how GoodData and traditional reporting works in ZenDesk?

    Thanks, Marc

  • Avatar
    Diogo Maciel

    Hi Marc!

     

    This feature is not available at the moment. I suggest creating a post on our Product Feedback Forum, which is visited by our developers when deciding for new features to be implemented. With enough votes, this feature could be implemented in the future!

    https://support.zendesk.com/hc/en-us/community/topics/200132066-Product-feedback

     

    Thanks!

  • Avatar
    Marcia Keren

    Hello, 

    I understand that only Guide Managers are able to filter the articles and create a list? If a regular user wants to filter the articles to see only the articles they have created, or another specific agent has created, is this possible? 

    In addition, I am a Guide Manager and I wanted to share the list I created, but I can't indicate an email to share it. It looks like it is automatically shared with "I don't know who". I want to be able to share it with a specific agent.

     

    Thanks,

    Marcia.

     

  • Avatar
    Travis Rider (Edited )

    Hello Marcia,

    Only Guide Managers have access create article lists. However if an agent is not a manager, in Support they can navigate the a user's profile (admin>manage>people), go to their Help Center section and see a list of articles that user created.

    When sharing a list, it available to anyone that has who can access article lists in the Guide admin section.

    Thanks!

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