Hiding and showing elements in your Copenhagen standard theme

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  • Matt Taylor

    Jennifer Rowe

    The steps under "Setting visibility for home page and knowledge base elements in your standard theme" don't appear to be totally accurate.

    I can't locate a Settings panel once within the theme. Can you provide a screenshot of the location of the Settings panel?

  • Brett Bowser
    Zendesk Community Team

    Hey Matt,

    You should see this option after selecting the theme you're using in Guide. Screenshot below:

    This can be found in Guide Admin > Customize Design > View Theme. I'll be sure to flag this article for update.

    Thanks for taking the time to share this with us!

  • Jennifer Rowe
    Zendesk Documentation Team

    Well, apologies, Matt. We should have a screen shot there. We'll add it. Thanks!

  • Sophie McMonagle

    Matt Taylor I've added a screen capture at the start of the article, to help provide some context,


  • Matt Taylor

    Ah, I believe it might be that our theme has been brought over from the preCopenhagen days and therefore doesn't provide those options.

    You will not see the advanced settings described in this article in your Settings
    panel if you're using a custom theme created before August 1, 2018.

    Here's what I'm seeing.

    Thanks for helping isolate what I was missing

  • Kirsten Flores

    I'd really like to use the Scoped Search feature but I'm on a custom theme from before 2018. Is there any way to force the theme to update so this newer feature can be used?

  • Erika Camille Sundian
    Zendesk Community Team

    Hey Kirsten,

    We have been overwhelmed with requests during this time. Appreciate your patience in this!

    I consulted the Guide experts about this. Only the newest Settings panel has these options and it’s not possible to force add them to the old versions. You would need to upgrade to v2: Announcing Guide Templating API v2

    Hope this answers your question. Let us know if you need anything else. :)


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