Setting your Talk agent state

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4 Comments

  • Jason Harlowe

    Is there a way to force agents into Online when they log into support similar to the feature in chat?

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  • Devan La Spisa

    Hello Jason,

    Could you provide a little more detail on what you are trying to accomplish and what experience you'd like your agents to have upon login?

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  • Jason Harlowe

    You bet!

     

    We only have 3 agents max in the queue at any given time. We want to make sure when they sign into Support they go into Online Status in Talk and Chat automatically vs Offline in Talk.

    I found the setting in Chat to have agents signed in and placed into Visible in Chat. Just can't seem to find a similar setting in Talk.

    We don't have the need for defaulting to offline in Talk on agent sign in.

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  • Devan La Spisa

    Hello Harlowe,

    Thanks for clarifying what you are trying to accomplish with Support and Talk. So what you are describing leans into the realm of custom code to achieve or a 3rd party app. I've gone ahead and linked our app store and our product feedback forum where you can suggest this change to the devs to consider in a future update. 

    Product Feedback

    Zendesk Marketplace 

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