Displaying subsections in your Help Center (Guide Enterprise)

Have more questions? Submit a request

21 Comments

  • Emily Franceschini
    Comment actions Permalink

    Now that we have added subsections our category page says 'empty' under each section - even though there are subsections. I have tried to add the suggested code from this article as well as the community post but both throw errors and seem to break the entire design of the pages. Is there something else we can try?

    0
  • Brett - Community Manager
    Comment actions Permalink

    Hey Emily,

    It sounds like you haven't adjusted the code in your Guide theme as mentioned in the following article: Enabling subsections in your Help Center theme (Guide Enterprise)

    For any Guide themes that have been customized prior to this release, you'll need to edit your template as mentioned in the above article.

    Let us know if you run into any issues.

    Cheers!

    0
  • Tara Papworth
    Comment actions Permalink

    Hi, we use the standard Copenhagen theme and haven't customised it, yet the sub sections won't show as standard - do I still need to use the code? This seems a bit counter-intuitive when we have chosen to use the Copenhagen theme for ease given we don't have any development resource internally to work on this.

    0
  • Nicole - Community Manager
    Comment actions Permalink

    Hi Tara -

    Subsections are available for Guide Enterprise by default in standard themes and themes that were customized after March 29, 2019, so it should be appearing for you.

    Have you reviewed all of the steps in the article Adding subsections to create more levels in your Help Center? It has a lot of detailed information on the steps to implement subsections.

    0
  • Tara Papworth
    Comment actions Permalink

    Hi Nicole - yes I have reviewed all the steps - it's the code addition that I'm struggling with - we use the standard Copenhagen theme and so I'm not sure whether I have to update the code or not? When I added the sub sections they did not appear as standard on the pages. What counts as customisation? I've managed to take some of the code from a couple of articles but am still having issues with showing sub sections on the category page (and also would like to avoid having to deviate from a standard theme and use code full stop). I've raised a ticket for this (#4664302).

    0
  • Nicole - Community Manager
    Comment actions Permalink

    Hi Tara -

    Customization is if you have many any alterations to the out of the box code. If you have not done this, you shouldn't have to make any updates.

    It sounds like we may need to do some troubleshooting on your account, which they'll take care of in the ticket you raised.

    0
  • Angeli Ho
    Comment actions Permalink

    I copy the code to my help center.

    However, can someone help me to remove the top and bottom lines for the subsection and move the arrow head next to the subsection title?

     

    Something like

     

    Subsection #1 >

    Subsection #2 >

    Article #1

    Article #2

     



    Also, is this possible to rearrange the order?

    For example

     

    Subsection #1 >

    Article #1

    Article #2

    Subsection #2 >

    0
  • Devan
    Comment actions Permalink

    Hello Angeli,

    It looks like the Community wasn't able to find an answer for your ask regarding the custom theme edits you were looking to make. I've included an article that breaks down how to attempt this on your own and I'll also include your post in our Community Roundup this Monday so we can get some more visibility on this for you.

    Customizing your Help Center theme

    Best regards.

    0
  • Aswin Kannan
    Comment actions Permalink

    This all seems super confusing and frankly convoluted. There should be no need for us to touch the code to organize the Help Center. Why not allow us to drag and drop the sections, subsections as required?

    1
  • BlinkSupport
    Comment actions Permalink

    I am really struggling with this, as Customer Support Manager I do not have the ability to write in HTML and CSS.

    I only managed to get the subsections to work with the help of one of our Developers and our Development Team does not have capacity to help me re-write our entire Help Center just because we have your "old version".

    Can you please give me some clearer instructions on how to prevent my new subsections from displaying as empty?

    0
  • Brett - Community Manager
    Comment actions Permalink

    Hey BlinkSupport,

    Sorry to hear you're experiencing issues with subsections! Just to confirm, is the issue that the empty subsection should be showing articles? Or do you want the empty subsection hidden altogether?

    Any additional information you can provide is greatly appreciated.

    Thanks!

    0
  • David Pistone
    Comment actions Permalink

    Couple of things.

    First, I thought to try adding the code to display my subsections as blocks to my section page as linked above, but the example gist template appears to just be the code for adding them as normal links, not blocks. Does someone have the right code for making them blocks?

    Also, I'm exploring using the Doc Theme provided by Zendesklabs on github and wanted to see if anyone might know if it's possible to add subsections to the sidebar it uses.

     

    Thanks.

    0
  • Brett - Community Manager
    Comment actions Permalink

    Hey David,

    I believe this is the example code you're looking for: Section page with blocks

    I hope this helps!

    0
  • Marco Haber
    Comment actions Permalink

    We have subsections enabled and showing in our customized Lisfy theme, but the subsections do not display hierarchically in our navigation sidebar; sections and subsections show up at the same level (creating a misleading representation of how our Guide is structured). When we purchased the Lisfy theme, we also purchased the Multilevel Menu plugin. Does anyone know how to 'tweak' things so that a subsection will properly appear in the navigation sidebar as a child of its respective parent section?

    0
  • Brett - Community Manager
    Comment actions Permalink

    Hey Maroc,

    I went ahead and replied to your post here: Configuring the sidebar navigation menu in a Guide theme

    Cheers!

    0
  • Ron de Vries
    Comment actions Permalink

    Hi, 


    Does anyone know if and how it's possible to show both articles as subsections in a section? See example. Within the section" Interne processen" we have a section called Proces: Order to Cash which has articles. And we have a section '' Werkbeschrijvingen'' which contains subsecitons. These subsections are not shown however. 

     

    Any ideas? Thanks a lot! 

    Stay safe. 

    - Ron 

     

     

    0
  • Madison Davis
    Comment actions Permalink

    Hi Ron! It looks like one of our Community Moderators shared a tip on how to do this: https://support.zendesk.com/hc/en-us/community/posts/360004412767. I hope this helps, but let us know if you can't accomplish what you're looking for!

    0
  • Ron de Vries
    Comment actions Permalink

    Hi Madison, 

    Great, thanks so much. That looks like what I need and seems to be an awesome feature. If it doesn't work out I'll get back to you. 


    Cheers!

    Ron

    0
  • Mary Paez
    Comment actions Permalink

    Question:  We are updating our portal.  We have the following hierarchy:

     

    In order to accommodate all our products under a Category called VEEVA PRODUCTS and accommodate all the product areas, we had to go this deep into a hierarchy.  

    Is it possible for users to manually navigate this hierarchy?

    The reason we had to go this deep is because each section can only have up to 20 sections each.  We have many more product areas than the 20.

     

    Is it possible that Zendesk will allow more sections in a section or a deeper hierarchy?

    0
  • KC
    Comment actions Permalink

    Is there a way to show the section and sub-section descriptions on the category and section pages?

    0
  • Brett - Community Manager
    Comment actions Permalink

    Hey KC,

    I wasn't able to find any information specifically for showing the section/subsection descriptions, however, I was able to find a couple of solutions in the following post related to showing category description. Perhaps this would point you in the right direction? Link below:

    Guide: Only show Description when hovering?

    I hope this helps!

    0

Please sign in to leave a comment.

Powered by Zendesk