Managing article verification rules (Guide Enterprise)

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  • Don
    • It would be nice if there was a way to select a specific article only. As of right now, the closest thing you can do is click FilterHierarchy > Then select the section that article resides in. I want to avoid adding unnecessary labels just to target one article.
    • There should also be a way to only filter articles that are published while ignoring any unpublished article.
  • Brett - Community Manager

    Hey Don,

    Thanks for sharing your feedback!

    I also encourage you to create a feedback post in our Guide Product Feedback forum which will help provide visibility to both our Product Managers and users in need of a similar functionality.

    Thanks again :)

  • Samuel Johnson

    Hi team,

    I notice that 'Status' is not an available filter when setting verification rules. My team has no current interest in re-verifying archived articles, so it would be great to be able to filter those out. Is this possible to add, or am I missing it somehow?

  • Brett - Community Manager

    Hi Samuel,

    Are your archived articles part of a specific section in your Knowledgebase? If so, you should be able to apply the Hierarchy filter when creating your verification rule. Screenshot below:

    Let me know if I'm misunderstanding your question.


  • Chris Plapp

    If you are creating article verification rules based on Labels, do you need to set up rules under each brand, or will it work across brand if the criteria is met based on the labels used?

  • Tara Papworth


    We have the same issue as Samuel - I don't want to be notified to verify archived articles - they're archived for a reason (but we don't want to totally delete them).

    Our set up wouldn't work like you've suggested (using hierarchy) - we archive articles when they are no longer needed and we don't move them to a different part of our help center (it's useful to know where they once were positioned in case of restore). So using the hierarchy as a filter wouldn't work.

    Ideally we would have status to be able to use as a filter in a verification rule. 

    A workaround would be to apply a label (e.g. archived) that can then be used as a filter (although archived articles can't have labels applied so this has to be done before archiving the article).

  • Brett - Community Manager

    @Chris, since each brand would have it's own Help Center, you'd need to set up rules under each brand.

    @Tara thanks for sharing your use-case! I'll pass this along to the appropriate team for so they're aware of this roadblock with article verification rules.



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