Location: Knowledge admin > Manage articles (
) > Needs verification
) > Needs verificationYou can set reminders based on article verification rules to notify you when articles need to be reviewed and verified.
When articles meet the criteria and the interval based on a rule, email notifications are sent, and the articles appear in the Needs Verification article list. These articles are considered unverified, and remain so until someone verifies the articles. You can view a list of all unverified articles in the Needs Verification article list.
You must be a Guide admin or an agent with edit permissions to view unverified articles.
To view the Needs Verification article list
- In Knowledge admin, click Manage articles
() in the sidebar.
- Click Needs verification.
A list of all your unverified articles that need to be reviewed and verified appears.
6 comments
Sign in to leave a comment.