Choosing metric aggregators

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  • Chris Wooten
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    I am new to this Software but have been using Power BI for years. I am not sure why the program will not allow me to make averages of simple metrics such as the number of tickets solved per person.


  • Rob Stack
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    Hi Chris, I'm sorry for the late response.

    One way you could do this is (using the Tickets dataset) to add the metric SUM(Tickets solved - Daily average), and then add Assignee name to the Rows panel.

    I hope this helps,

  • Job Thomas
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    How can I rather than looking at the MED look at the 90% percentile for example? In our case, that's a lot more telling than the MED and it's much more the metric we would want to check.


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