If you are authenticating visitors, visitors on your site can see past chat conversations in the Web Widget.
This is useful if your site visitor needs to refer to a past conversation without having to search their inbox for the chat transcript email.
Once a Chat has been initiated, the visitor will be able to scroll up in the chat log to view conversations from previous sessions, separated by a date/timestamp divider.
The widget will load 20 chat log events at a time (events include chat messages, but also messages like agent’s joining and chat ending).
If new messages are received in an ongoing chat session while viewing past chat messages, a button will appear that, when clicked, jumps the visitor to the latest message in the chat log.