Explore recipe: One-touch tickets

One-touch tickets is a great report to gain context into your support efforts - this recipe replaces the Insights recipe of the same name.

What you'll need

Skill level: Easy

Time Required: 10 minutes

• Zendesk Explore Professional

• Editor or Admin permissions (see Adding users to Explore)

• Ticket data in Zendesk Support

How to create the report in Explore

1. In Explore, click the query ( ) icon.
2. In the Queries Library, click New Query.
3. On the Select a Dataset page, select a dataset containing the ticket data you'll need to build the query; in this case, Support: Tickets.

   Query Builder opens.

   

4. Next, add your metrics, the things you want to measure. In this case, you'll add the number of tickets created. In the Metrics panel, click Add.
5. From the Agent replies distribution section, choose One-touch tickets and click Apply.

   

6. In the Filters panel, click Add
7. From the Time - Ticket solved section of the list, choose Ticket solved - Year.
8. From the list, select ‘Edit date ranges’. In the Advanced tab, choose an appropriate range to view, such as the last 30 days, or last 14 days.

   

9. In the Columns panel, click Add.
10. From the Time - Ticket solved section, choose Ticket solved - Date.
11. Using the visualization selector, choose a Line chart.

You can now configure your chart how you want using the chart configuration menu (). For details, see Customizing queries.