If you're a customer service agent new to Zendesk Chat, these resources can help you get set up and start chatting.
- Editing your personal settings in Zendesk Chat: Edit your profile, picture, and sound notifications.
- Setting your availability status: Set your status to Online, Away, or Invisible to determine if you're available to accept chats.
- Using Zendesk Chat: Initiate and respond to chats from customers and other agents.
- Inserting common phrases with shortcuts: Save yourself time by creating shortcuts for commonly used phrases.
Tip: If you want to learn more about communicating with your customers through Zendesk Chat, check out the Zendesk Chat Agent Essentials training course.