Serving chats in the Chat dashboard

Return to top

6 Comments

  • Riccardo De Marinis

    Hi, can you tell me why the option to transfer chats to another agent/department is disabled?
    We have multiple online agents in the same department but are unable to transfer chats.

    0
  • Ahn Letran
    Zendesk Customer Care

    Hello, Ricardo,

    Sorry for the trouble. May I ask if your browsers are currently updated where you serve chats? Also, does clearing cache and cookies resolve it? If not, I will be opening a ticket for you on this, so we could troubleshoot on this issue further is this still persist. Please let me know.

    Thanks!

    Ahn L. | Customer Support Advocate

    1
  • Riccardo De Marinis

    Hi Ahn,

    we are using the latest version of Google Chrome (94.0.4606.61). The problem persists even after clearing the cache and cookies.

    Thanks !
    R

    0
  • Ahn Letran
    Zendesk Customer Care

    Hello. Ricardo!

    I'll be opening a ticket for your concern so we could troubleshoot on it further.

    We appreciate your patience.

    Thanks!

    Ahn L. | Customer Support Advocate

    0
  • Sarah Urban

    Hello -

    I am trying to go through "Transferring a Chat" to another agent and I do not see the "Chat window's Actions drop-down menu." Is this in Zendesk Support - in the Ticket that opens when you accept the chat? Thanks for the help!

    0
  • Dane
    Zendesk Engineering
    HI Sarah,
     
    If you are not seeing these options in your current configuration, it only means you're using Agent Workspace. Please refer to Serving chats in the Zendesk Agent Workspace instead.
    0

Please sign in to leave a comment.

Powered by Zendesk