Serving chats in the Chat dashboard

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4 Comments

  • Riccardo De Marinis

    Hi, can you tell me why the option to transfer chats to another agent/department is disabled?
    We have multiple online agents in the same department but are unable to transfer chats.

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  • Ahn Letran

    Hello, Ricardo,

    Sorry for the trouble. May I ask if your browsers are currently updated where you serve chats? Also, does clearing cache and cookies resolve it? If not, I will be opening a ticket for you on this, so we could troubleshoot on this issue further is this still persist. Please let me know.

    Thanks!

    Ahn L. | Customer Support Advocate

    1
  • Riccardo De Marinis

    Hi Ahn,

    we are using the latest version of Google Chrome (94.0.4606.61). The problem persists even after clearing the cache and cookies.

    Thanks !
    R

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  • Ahn Letran

    Hello. Ricardo!

    I'll be opening a ticket for your concern so we could troubleshoot on it further.

    We appreciate your patience.

    Thanks!

    Ahn L. | Customer Support Advocate

    0

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