Editing Visitor Profile settings

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5 Comments

  • Mirjam Happel

    Hi!

    Is it possible to disable editing the user details by the user. Users are authenticated through SSO and them being able to change their email will create major issues. How can I remove the pencil and logout button?

    1
  • Ramin Shokrizadeh

    Hi Mirjam,

    If you authenticate visitors using the authenticated visitors API, they won't be able to edit their information.

    You can get more information on how to authenticate visitors here: https://chat.zendesk.com/hc/en-us/articles/360000776627-Enabling-authenticated-visitors-in-the-Chat-widget

    Thanks,
    Ramin

    0
  • Mirjam Happel

    Thank you for your answer. This is what I need ;-)

     

    Mirjam

    0
  • Ivan De Jesus

    Hi Ramin,

    Is it possible to disable editing the user details by the user without using your authenticated visitors API?

     

    Thanks

     

    0
  • Ramin Shokrizadeh

    Hi there Ivan,

    Currently, it is only possible using authenticated visitors. The only alternative would be to build a custom widget using the Web SDK that hides the ability for them to set/edit but it would not prevent updates via APIs.

    Easiest solution would be to authenticate visitors at this point in time.

    Thanks,

    Ramin

    0

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