Recipe: Updating Chat shortcuts to get enhancements

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  • Scott Clark

    Hi Aimee,

    Are there any reports available that show shortcut usage?  Or possibly changes in shortcut dashboard to show use per week, like is done for macros? Would help in managing shortcuts to know which ones are actually being used in a given week or month.

    Would also be helpful in the shortcut dashboard to see date of last update along with current shortcut name, message, tags, etc. to keep track of dated shortcuts.

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi Scott,

    The feature does not exist today but there is an existing product feedback thread for it here:

    The only workaround possible is using tags applied to the chat when the shortcut is used.




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