Explore recipe: Creating advanced groups

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6 Comments

  • Stéphanie Motta
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    Hi there, 

    Is it possible to get the recipe for creating the recipe for the last chart? That would be much appreciated! 

    Best,

    S.

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  • Andrew Forbes
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    Hi Stephanie,

     

    Yes! Here's how you can create this chart in your workspace:

     

    Metrics: COUNT(Tickets)

    Columns: Ticket Group

    Filters: Ticket Group (and just select the few groups that you'd like to keep an eye on)

     

    Let me know if this helps!

    - Andrew

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  • Stéphanie Motta
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    Yes! Thanks, Andrew 

    Best,

    S.

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  • Moises Chavez
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    Hello, is it possible to select multiple 'computed from' lists and create a group from multiple custom computed sources?

     

    Thanks. 

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  • Devan
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    Hello Moises Chavez,

    Groups in Explore is only meant for a single attribute, not multiple sets of attributes. From what you've described, this would be best to create a standard calculated value using an IF/THEN statement. I've linked an article below that goes into greater detail on this topic. Also, if this is something you'd like potentially added to the base product in future updates, I would suggest posting in our product feedback forums.  

    Using the IF THEN ELSE function

     

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  • Devan
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    On Wednesday, April 8, from 8:00am-10:00pm CDT, we'll have a special guest team of experts on hand to answer your questions about Explore: Reporting & Insights Migration in your Zendesk Explore instance for an AMA-style conversation!

    Just click the "new post" button and write up your question. Be sure to be as detailed as possible. The best questions include: 

    • What it is you're trying to do
    • What you've tried so far 
    • Any other context or relevant information
    • Screenshots, if you have them

    Questions posted to this topic in advance of the start time will be answered first thing on the 8th, so if you've got something you want our experts to look at, post it today!

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