Explore recipe: Creating advanced groups

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5 Comments

  • Stéphanie Motta
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    Hi there, 

    Is it possible to get the recipe for creating the recipe for the last chart? That would be much appreciated! 

    Best,

    S.

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  • Andrew Forbes
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    Hi Stephanie,

     

    Yes! Here's how you can create this chart in your workspace:

     

    Metrics: COUNT(Tickets)

    Columns: Ticket Group

    Filters: Ticket Group (and just select the few groups that you'd like to keep an eye on)

     

    Let me know if this helps!

    - Andrew

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  • Stéphanie Motta
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    Yes! Thanks, Andrew 

    Best,

    S.

    0
  • Moises Chavez
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    Hello, is it possible to select multiple 'computed from' lists and create a group from multiple custom computed sources?

     

    Thanks. 

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  • Devan
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    Hello Moises Chavez,

    Groups in Explore is only meant for a single attribute, not multiple sets of attributes. From what you've described, this would be best to create a standard calculated value using an IF/THEN statement. I've linked an article below that goes into greater detail on this topic. Also, if this is something you'd like potentially added to the base product in future updates, I would suggest posting in our product feedback forums.  

    Using the IF THEN ELSE function

     

    0

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