Explore recipe: Forecasting ticket volumes by year

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9 Comments

  • Miyahara KEIKO(宮原 恵子)

    The recipe is very helpful!

    To make the same prediction by month, which figure should I set to "Values per cycle"?

    Also, how many months do I need to start showing the forecast? 

    Thank you.

     

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  • Devan - Community Manager
    Zendesk Community Team

    Hello Miyahara KEIKO(宮原 恵子),

    Great question! So two would be the minimal cycles that are required in order for a forecast to run. The more values specified per cycle, the more robust the forecast values, so the more you can include, the better. But two months would be enough if you set “Values per cycle” to 1.

    Best regards. 

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  • Nelli Laine

    Hi, i can't seem to get the monthly forecast to work. I have selected the Ticket created - Month to Column, but when I set up the forecast I get an error "forecast_error_year_missing". I have the "Auto" selection on in the Forecast menu. How did you get it working?

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  • Rob Stack
    Zendesk Documentation Team

    Hi Nelli Laine, take a look at this article which will hopefully help: https://support.zendesk.com/hc/en-us/articles/360024713833

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  • Devan - Community Manager
    Zendesk Community Team


    On Wednesday, April 8, from 8:00am-10:00pm CDT, we'll have a special guest team of experts on hand to answer your questions about Explore: Reporting & Insights Migration in your Zendesk Explore instance for an AMA-style conversation!

    Just click the "new post" button and write up your question. Be sure to be as detailed as possible. The best questions include: 

    • What it is you're trying to do
    • What you've tried so far 
    • Any other context or relevant information
    • Screenshots, if you have them

    Questions posted to this topic in advance of the start time will be answered first thing on the 8th, so if you've got something you want our experts to look at, post it today!

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  • Erica Garcia

    What if we wanted to filter by year? 

    Providing trending by year over year and current year displaying actuals plus forecast...

    In this scenario I am using default Tickets: Tickets created by month/year query and trying to add the forecast without any success unless I remove my row-year and I can't use the view you show above for executives..need year over year view with actuals and forecast combined.


    Looking for additional guidance to also add forecast to daily average by group for current year...any suggestions?

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  • Devan - Community Manager
    Zendesk Community Team

    Hello Erica Garcia,

    At this time, Explore does not have the functionality to accomplish this. I would recommend posting your use case in our Explore Product feedback forums so our developers can consider it for a future update. 

    Best regards. 

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  • Guilherme Monteiro

    Hi,

     

    Is there a way for me to filter the graph results to show only the most recent X columns instead of hiding the last X columns?

    Reason I'm asking is that I was able to create the forecast on a daily basis, but it ends up showing the whole history of data I have in this graph. If I hide the last X columns, I'll have to udpate it every day.

    Goal is to show only the most recent 7 columns to see it on a weekly basis.

    Does that make sense?

     

    Thanks you.

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  • Devan - Community Manager
    Zendesk Community Team

    Hello Guilherme Monteiro,

    Currently, this is not possible in Explore at this time. I would recommend posting your use case in our product feedback forums so our developers can consider this change for future updates. 

    Best regards. 

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