Explore recipe: Forecasting ticket volumes by year

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4 Comments

  • Miyahara KEIKO(宮原 恵子)
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    The recipe is very helpful!

    To make the same prediction by month, which figure should I set to "Values per cycle"?

    Also, how many months do I need to start showing the forecast? 

    Thank you.

     

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  • Devan - Community Manager
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    Hello Miyahara KEIKO(宮原 恵子),

    Great question! So two would be the minimal cycles that are required in order for a forecast to run. The more values specified per cycle, the more robust the forecast values, so the more you can include, the better. But two months would be enough if you set “Values per cycle” to 1.

    Best regards. 

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  • Nelli
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    Hi, i can't seem to get the monthly forecast to work. I have selected the Ticket created - Month to Column, but when I set up the forecast I get an error "forecast_error_year_missing". I have the "Auto" selection on in the Forecast menu. How did you get it working?

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  • Rob Stack
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    Hi Nelli, take a look at this article which will hopefully help: https://support.zendesk.com/hc/en-us/articles/360024713833

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