Explore recipe: Unsolved tickets by group

In this Explore recipe, you'll learn how to create a query to show the number of unsolved tickets by group in a bar graph. This recipe is the Explore equivalent of the Insights recipe Unsolved tickets by group.

What you'll need

Skill level: Easy

Time Required: 10 minutes

• Zendesk Explore Professional
• Editor or Admin permissions (see Adding users to Explore)
• Ticket data in Zendesk Support

Creating the query

To create the query

1. In Zendesk Explore, click the query () icon.
2. In the Queries Library, click New Query.
3. Choose a dataset containing the ticket data you'll need to build the query.
   Select Zendesk: Tickets. Query Builder opens.
   
   
4. In the Metrics panel, click Add.
5. From the list, expand Unsolved tickets, click Unsolved tickets, then click Apply.
6. In the Columns panel, click Add.
7. Expand the Ticket menu, then click Ticket group.
8. Click Visualization type (), then select Bar.
9. Click Chart configuration (), then click Displayed values and change Show value to Show.
   
   And you're done! Here is an example of what a completed query would look like.