Explore recipe: Ticket assigns per day

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2 Comments

  • Jane Aussy Maglanque

    Hi,

    Will this include the tickets that were reassigned?

    We have tickets that we reassigns to another agent when the assignee is on leave or on week off, we want to make sure that is being counted as well.

    2
  • Eric G. Gao
    Zendesk team member

    Hi Jane,

    The recipe will include all ticket assignments, including reassignments. So any reassigned tickets will be captured by the query accordingly.

    Warm Regards,
    Eric

    Eric G. Gao | Technical Support Architect | Zendesk

    1

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