Explore recipe: Daily ticket activity in the last 30 days

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  • Chris Williams
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    This was really helpful, thanks Jessica.When I run this (I am ignoring reopens and deletions), I'm showing on almost every day that the same number of tickets created and tickets solved. I know that's not right. Any idea what might be going on? Is running the date range on ticket last update part of the issue?

  • Padric
    Comment actions Permalink

    Really disappointed with these instructions. First, the headings are incorrect. There is no Tickets created- it's just Tickets. Then, Time - Ticket update is actually Time - Ticket last updated. Then, I receive the following message:

  • Brett - Community Manager
    Comment actions Permalink

    Hey Padric,

    Thanks for reporting this error! I'm going to create a ticket on your behalf so our Customer Advocacy team can look into this further. They'll most likely need to take a look at the report in question to determine the cause here.

    You'll receive an email shortly stating your ticket has been created.


  • Catalina Wilmers
    Comment actions Permalink

    I'm seeing the same error Padric reported earlier. Any updates on getting it fixed, or the article updated?


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