Explore recipe: Daily ticket activity in the last 30 days

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7 Comments

  • Chris Williams

    This was really helpful, thanks Jessica.When I run this (I am ignoring reopens and deletions), I'm showing on almost every day that the same number of tickets created and tickets solved. I know that's not right. Any idea what might be going on? Is running the date range on ticket last update part of the issue?

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  • Padric

    Really disappointed with these instructions. First, the headings are incorrect. There is no Tickets created- it's just Tickets. Then, Time - Ticket update is actually Time - Ticket last updated. Then, I receive the following message:

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  • Brett - Community Manager
    Zendesk Community Team

    Hey Padric,

    Thanks for reporting this error! I'm going to create a ticket on your behalf so our Customer Advocacy team can look into this further. They'll most likely need to take a look at the report in question to determine the cause here.

    You'll receive an email shortly stating your ticket has been created.

    Cheers!

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  • Catalina Wilmers

    I'm seeing the same error Padric reported earlier. Any updates on getting it fixed, or the article updated?

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  • Mario Guisado

    Yes same for me, is there an update on the potential fix?

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  • Devan - Community Manager
    Zendesk Community Team

    Hello Mario Guisado,

    Our team, In this case, was able to recreate the Explore recipe without error in our test account when using the Ticket Updates dataset. 

    However, when we tried to create the same report using the Tickets dataset, we were able to see the same error message.


    Can you please confirm you are using the Ticket Updates dataset as you build this report? I suspect you accidentally opened the Ticket dataset, but if this isn't the case, let us know, and we'd be happy to troubleshoot this for your further.

    Best regards.

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  • Mario Guisado

    You're right - I was able to do it with the Tickets dataset by playing with it a bit.  Thanks again!

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