Explore recipe: Tracking ticket assigns across groups

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5 Comments

  • Francesco Mantovani
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    In step 1 it said: "Select Support: Ticket Events."

    There's no such dataset

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  • Brett - Community Manager
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    Hey Francesco,

    This article has been updated with the correct dataset which is Support: Ticket Updates.

    Let me know if you run into any issues locating this dataset.

    Cheers!

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  • Hernan Leissa
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    Hey Brett,

    Two questions:

    -Is there a way in which I could calculate the time it takes for a case to move from one group to another?

    -Is there a way in which I could calculate the time between a case is created and is labeled with a particular label?

    Cheers!

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  • Brett - Community Manager
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    Hey Hernan,

    If I'm understanding you correctly, you'll want to take a look a look at the following recipe for tracking reporting on the duration of fields: Explore recipe: Reporting on the duration of fields

    The above link should help with both your questions but will most likely require some adjustments to your custom metric.

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  • Bobby Koch
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    This report is too large to load. Wild that this is not handled yet. Without speed improvements, these recipes are almost impossible to use. 

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