Explore recipe: Measuring the number of incidents by problem

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2 Comments

  • Hannah Voice
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    This is super helpful! Is there a way to pull in the Problem Ticket Subject as well as the ID?

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  • Brett - Community Manager
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    Hey Hannah,

    Due to how Problem and Incident tickets are stored in Explore, there is not a way to have both the incident count and all the problem ticket details (i.e. Ticket Subject) on the same query. Any ticket attributes you add to the query will be specific to the incident tickets (rather than the actual problem ticket).

    With that said, this is listed on our future product roadmap as a future feature consideration (timeline TBD). The best recourse in the meantime is to create separate queries that handle problem ticket details and incident counts separately.

    Let me know if you have any other questions!

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