Explore recipe: Total number of assignments

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4 Comments

  • Tina Yates
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    How can we put a date limit on this, I only want to see the assignments for a certain time period?

     

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  • Jessica Blake
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    Hi Tina,

    You should be able to add a Time - Ticket update attribute to filter by a certain time period.

    Check out Editing dates and date ranges for more information on filtering with date attributes. 

    Thanks!

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  • Bobby Koch
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    Hey Jessica Blake

    I tried recreating this exactly, but I see data discrepancies. 

    We have external inboxes which are associated to each user (i.e. bobby.koch@zendesk.com and jessica.blake@zendesk.com) and the goal is to see how many emails were assigned/received at each email address over a date period. 

    When I try to use the default, my own custom formulas, and yours, I see more data than I should (it is pretty close, but off by a couple). 

    I tried to add the channel "email" to this query, but then I lose the majority of the data (shows 0s for most). 

    Is there any way to accomplish what I am looking for here? Would really appreciate any help. 

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  • Devan
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    Hello Bobby Koch,

    So let's see if we can troubleshoot this report for you. If you could share a screenshot of how you set up this report we can being seeing where the issue is coming from. 

    Best regards. 

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