Explore recipe: Filtering for follow-up tickets

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5 Comments

  • Megan Romero

    This is great and very useful. But how would you use this to create a query that show the # of follow-up tickets over time? I don't need the Ticket Id, but just the total follow-up tickets created by day/week/month, etc. 

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  • Naomi Watnick

    I tried doing this and got the following error:

    looks like "Update channel" doesn't exist as an attribute.  

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  • Rob Stack
    Zendesk Documentation Team

    Hi Naomi Watnick thanks for this feedback. I was able to make this work. Could you check you are using the Support: Tickets updates dataset in the query.

    That might fix your problem. If it doesn't, please let us know and we'll open a ticket to get to the bottom of this. Thanks!

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  • Naomi Watnick

    Ah thanks Rob Stack!  That was it!... though now that I have my query in place in the other dataset, I'd love an easy way to see it there.  

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  • Rob Stack
    Zendesk Documentation Team

    Naomi Watnick So glad that fixed it. It is possible to copy the metric from the old dataset to the new one using the Duplicate command (see picture) but in this case it's a small formula with no special settings and probably just as easy to recreate.

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