Explore Recipe: Average replies per ticket for each agent per day

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2 Comments

  • Christopher C.
    Comment actions Permalink

    Hello,

    Is their a way to view average ticket replies per month. Not per agent or anything, the point is just to get an idea how how many replies on avg does each ticket take to solve per month.

    Lg

    Chris

    0
  • Devan
    Comment actions Permalink

    Hello Christopher,

    In the Updates dataset, you can see, eg Agent Replies, and you can use the KPI viz to see the AVG over the period easily looked at (date range filter).

     

    Best regards.

    0

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