Why did my tickets disappear from my views?

Question

If your tickets no longer appear in your views, it is very likely that the tickets don't match the conditions set for your views.

Views are like frames or filters to your tickets. They display those tickets that match the pre-configured conditions from your views.

To troubleshoot your view

Click the Admin icon () in the sidebar and go to Manage > Views.
Open the view that is missing the tickets and scroll down to the conditions set.
Open a ticket that is missing from the view and compare it to each condition set in your view.
Amend the view to include those tickets.

If your tickets are displaying in different views, see Why are my tickets showing in multiple views?

For more information about views, see Using views to manage ticket workflow.