Explore recipe: Inbound calls by wait time

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2 Comments

  • Chris Smith

    How is Not Recorded defined?

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  • Devan - Community Manager
    Zendesk Community Team

    Hello Chris Smith,

    In Explore Not Recorded is defined as a metric that doesn't fit within the standard listing of time brackets for wait times. In short, anything call time recorded as zero.

    Best regards. 

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