Explore recipe: Calculate the percentage of inbound abandoned calls within a time frame

Have more questions? Submit a request

2 Comments

  • Eric Haley
    Comment actions Permalink

    Is there a way to have the percentage turn red/green to visually communicate the percentage of calls is over or under what it should be? I'm trying to phrase the question in the contest of this recipe. However, I'm ultimately trying to create a KPI that shows how far over or under this month's ticket volume versus last month's ticket volume. Do you have any resources or ideas on how I can accomplish this? Thank you.

    0
  • Rob Stack
    Comment actions Permalink

    Hi Eric, here's a link to where I gave you an answer to this in another article. https://support.zendesk.com/hc/en-us/articles/360022184374/comments/360004007613

    0

Please sign in to leave a comment.

Powered by Zendesk