Explore recipe: Creating a ticket first reply date and time attribute

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3 Comments

  • Amanda Gunn
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    Hi Eugene Orman

    How do you write this if you want the field to appear NULL or with some written text like "No first reply yet" when there has not been a first reply on the ticket? I created this attribute and used the date only formula, but for questions without a first response it is just putting in the date of when the ticket is created which is inaccurate.

     

    Thanks,

    Amanda

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  • Brett - Community Manager
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    Hey Amanda,

    I saw you already had a ticket open with our Customer Advocacy team regarding a similar query. Were you able to get your question answered from an Advocate?

    Let me know if there's anything else we can assist with.

    Cheers!

    0
  • Devan
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    On Wednesday, April 8, from 8:00am-10:00pm CDT, we'll have a special guest team of experts on hand to answer your questions about Explore: Reporting & Insights Migration in your Zendesk Explore instance for an AMA-style conversation!

    Just click the "new post" button and write up your question. Be sure to be as detailed as possible. The best questions include: 

    • What it is you're trying to do
    • What you've tried so far 
    • Any other context or relevant information
    • Screenshots, if you have them

    Questions posted to this topic in advance of the start time will be answered first thing on the 8th, so if you've got something you want our experts to look at, post it today!

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