Explore recipe: Creating a ticket first reply date and time attribute

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  • Amanda Gunn
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    Hi Eugene Orman

    How do you write this if you want the field to appear NULL or with some written text like "No first reply yet" when there has not been a first reply on the ticket? I created this attribute and used the date only formula, but for questions without a first response it is just putting in the date of when the ticket is created which is inaccurate.




  • Brett - Community Manager
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    Hey Amanda,

    I saw you already had a ticket open with our Customer Advocacy team regarding a similar query. Were you able to get your question answered from an Advocate?

    Let me know if there's anything else we can assist with.



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