Editing a user profile in Sell

Depending on your account, there are two ways that you can edit your user profile in Sell.

For Zendesk Sell accounts (that is, if your Sell account was created after January 7, 2020, or has been migrated to Zendesk), see Zendesk Sell accounts: Editing a user profile
For Sell Legacy accounts (that is, if your Sell account was created before January 7, 2020, and has not been migrated to Zendesk), see Sell Legacy accounts: Editing a user profile

For more information about whether you are on a Zendesk Sell or Sell Legacy account, see Understanding account changes for migrated Sell accounts.

Zendesk Sell accounts: Editing a user profile

The name and email address fields of a user profile are managed through Admin Center. You need admin rights to edit these fields.

To update a user profile

Click the Settings icon (), then select Manage > Users. Click the user you want to edit. Alternatively for your own profile, click Manage > Profile in Sell.
The name and email address fields are read-only, and are managed in the Zendesk Admin Center. You need admin rights to edit these fields.
Click Edit Profile.
A new window opens for the Zendesk Admin Center.
In the Admin Center, edit the name and email address.
Click Save.
Your updates are applied immediately.
If you update any of the other fields in Sell, click Save.
Your updates are saved. When you refresh your Sell window, you'll see the name and email address updates.

You can update the name, email address, or password that you use that you use to login to Zendesk Sell.

To update a user profile

Click the Settings icon (), then select Manage > Users. Click the user you want to edit.
You can edit the name or email address of the user.
Alternatively for your own profile, go to Manage > Profile in Sell.
You'll see your name, email address, profile picture, language, and currency format.

If you change your password, you'll need to confirm it before saving.
Update the field you need to change and click Save.
Your updates are saved.