Tracking visits in Zendesk Sell

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3 Comments

  • Mandy Crutchfield

    Is there a currently a way to log visits on via website and not the app. If not, is that a feature on the road-map?

     

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  • Nate Brown

    Hi Mandy!

    Thanks your post! I'm afraid you will only be able to log visits from the mobile app. That said, if you are not using the geoverification feature for visits in Sell, you can always log a visit regardless of your current location. As for the roadmap, I'm afraid we do not have anything planned for enabling visit logging on the web! For now, your best bet will be to use the web app in tandem with the mobile app for visit logging.

    Thanks,
    Nate

    Nate Brown
    Customer Advocate | Zendesk Sell CRM
    Visit our Support Center - Email us at support@zendesk.com - Call us at +1 888 670 4887 Mon-Fri 8am-5pm PT

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  • Mikiko Yoshida
    Zendesk team member

    Hi Mandy, 

       We've recently released a Log a Visit App for Sell: it allows you to log a visit from the desktop version of Zendesk Sell.  You can find the app in the Sell App Marketplace: https://www.zendesk.com/apps/sell/log-visit/ .

    The "Installing and using the Log Visit App" Guide article, which provides more information on how to install and use the app.

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