Integrating your Exchange Calendar with Sell

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  • Daan V


    It seems like this functionality also imports events marked as Private in Exchange. However, this attribute does not carry over to Sell, so all info is shown - also to colleagues that you share your calendar with through Sell. Is this correct?

  • Katie Dougherty
    Zendesk Community Team

    Hi Daan V,

    Thank you for reaching out! 

    I'd like to confirm that appointments visible in Zendesk Sell strictly follow the Sell permissions. When a user has permission to view a Lead or Contact in the account, they would also be able to see any appointments listed on that record (whether or not they are the owner of that appointment or invited to the appointment). 

    In other words, private calendar appointments in Sell is not an available feature. I will be sure to pass your feedback to our Product Team to see if we can add this functionality to Zendesk Sell! 

    Feel free to reach back out with any related questions. 


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