Best practices when recording Sell Voice calls

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2 Comments

  • Cécile Mérine

    Hi, 

     

    You suggest to obtain consent through a pre-recorded message in Sell. How is it possible to set-up this ?  

    1
  • Katie Dougherty
    Zendesk Community Team

    Hi Cécile Mérine,

    Thank you for reaching out!

    With respect to the sentence above, "This can be achieved by playing a pre-recorded greeting, or by clearly announcing that the call will be recorded at the beginning of a call": 

    • The pre-recorded message is not something you can configure within Sell at this time. The suggestion about a pre-recorded message is referencing any third party phone integrations you might use to then store the recording in Sell. It is advised to always make the caller aware when the call is being recorded even if the call takes place outside of Sell and is later stored in your account. 
    • Otherwise, if you are using Sell Voice, clearly announcing that the call will be recorded at the beginning of a call would be the advised workflow. 

    I hope this helps clarify and I apologize for any confusion! Feel free to post any feedback in the Sell Community feedback section and hopefully we can work on your desired functionality in the future. 

    -1

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