Explore recipe: Finding the first assignee for a ticket

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2 Comments

  • Stellenbosch Admin

    Step 11: the option Tickets updated does not appear in my version of ADD Metrics

     

    I may have misunderstood something.

    Please assist if possible.

     

    with kind regards

     

    Chris

     

    0
  • Rob Stack
    Zendesk Documentation Team

    Hi Stellenbosch Admin thanks for the question.

    I just took a look and confirmed that the metric is correct. Make sure you are using the Support: Ticket updates dataset (see Step 3).
    After you click Add in the Metrics panel, expand Tickets, then you'll see Tickets updated.

    I hope this helps and thanks! 

    0

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