Explore recipe: Finding the first assignee for a ticket

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4 Comments

  • Stellenbosch Admin

    Step 11: the option Tickets updated does not appear in my version of ADD Metrics

     

    I may have misunderstood something.

    Please assist if possible.

     

    with kind regards

     

    Chris

     

    0
  • Rob Stack
    Zendesk Documentation Team

    Hi Stellenbosch Admin thanks for the question.

    I just took a look and confirmed that the metric is correct. Make sure you are using the Support: Ticket updates dataset (see Step 3).
    After you click Add in the Metrics panel, expand Tickets, then you'll see Tickets updated.

    I hope this helps and thanks! 

    0
  • Ben Singer

    Hi team,

    Is it possible to find all assignees for a ticket?

    Thanks,

    Ben

    1
  • Brett Bowser
    Zendesk Community Team

    Hey Ben,

    You should be able to report on this using the Ticket Updates dataset along with the Update Ticket Assignee attribute. This recipe may help: Explore recipe: Total number of assignments

    0

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