Can I receive desktop or browser notifications when tickets are created or updated?

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3 Comments

  • Lindsay Crouch

    I would also like to have this available as a native feature in Zendesk. When things are very busy, I get bombarded with so many emails about Zendesk tickets that the notifications I actually want to see often get lost. This can sometimes lead to delays in getting back to folks about time-sensitive issues if I do not see a pending ticket reappear as "open" soon enough. If I could get a notification as soon as a pending or solved ticket reappears in My Open Tickets, it would be very helpful. 

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  • Devan - Community Manager
    Zendesk Community Team

    Hello Lindsay Crouch,

    Really appreciate you sharing your use case with us, and I'll be sure to pass this along to our product team. I would still recommend posting your request on our product feedback forum so other users can vote on your suggestion and where our product team responds to user requests. 

    Best regards. 

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  • Lindsay Crouch

    Hi Devan - Community Manager

    Thanks for clarifying that. I thought this was the feedback forum, but I see now that when I searched to see if anyone else had already posted this issue, I ended up in the Support section instead of Community. I'll repost in the product feedback forum now. 

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