You can edit your different chat notification settings, including desktop notifications, notification sounds, and offline messages and Zendesk Chat update notifications. These changes will only affect your account, not your agents'. For information on changing your other profile settings, see Editing your personal settings in Zendesk Chat.
Changing your desktop notification settings
You can enable or disable chat notifications from appearing on your desktop. Notifications will only appear when Chat is not visible and your browser settings allow the dashboard to show notifications. You can enable the notifications for:
- Incoming chat requests
- New messages
- Status changes
- Expiring sessions
To edit desktop notification settings
- From the dashboard select Settings > Personal > Sounds & Notifications tab.
- Click the checkbox next to each notification setting to enable or disable them.
- Click Save Changes at the bottom of the page when you are finished.
Changing your sound notification settings
The dashboard also alerts you of chat activity with sound notifications. You can modify or disable these in your personal settings. You can select a notification sound and set the volume for:
- Incoming chat request (you can also set the number of times this notification is repeated)
- Incoming messages
- From the dashboard, select Settings > Personal > Sounds & Notifications tab.
- In the Sounds section, use the dropdown menus to select the sound and set the volume for each type of event notification.
- Click Save Changes.
If you are using Safari web browser, your sound notifications might be automatically blocked. That these Safari settings can also block notification sounds for end users on the Chat widget.
To allow sound notifications in Safari
- On your Zendesk Chat dashboard, right click on the URL address bar.
- Click Settings for this Website...
- In the Auto-play settings drop-down list select Allow All Auto-Play.
Changing your email notification preferences
Zendesk Chat automatically routes all of your offline messages to your default login email when all your agents are offline. This allows your visitors to send you offline messages via the widget when no agents are available for chat. Here's how an offline message sent to your email might look:
By default, every agent on your account automatically receives all the messages, but you can opt out from the dashboard.
To stop receiving email notifications for offline messages
- From the dashboard, select Settings > Personal and click the Profile tab.
- In the Preferences section, deselect the Offline Message Notification option Receive email notification when visitors send an offline message.
- Click Save Changes.
You can also opt out of receiving periodic product update emails from Zendesk Chat. By default, this option is also enabled for all agents.
- From the dashboard, select Settings > Personal and click the Profile tab.
- In the Preferences section, deselect the Zendesk Chat Updates option Receive periodic email updates from Zendesk Chat.
- Click Save Changes.