Use this information to understand the maximum product limits in Sell and be sure to compare plan features to choose the right plan for your business.
General account limits
The following table shows the maximum limits related to account objects (for example, users, groups, contacts, or pipelines) in Sell.
In the table, where we specify an object type, this is a lead, contact, or deal setting. For example, if the maximum total number of custom field definitions for a single object type is 500, this means that you can have 500 custom fields to use for your leads, 500 custom fields for your contacts, and 500 custom fields for your deals.
|Total number of users, including active, deactivated, or deleted users||5,000|
|Total number of active roles||100|
|Total number of groups||200|
|Total number of leads||5,000,000|
|Total number of contacts||2,000,000|
|Total number of deals||2,000,000|
|Total number of pipelines||50|
|Total number of pipeline stages in a single pipeline||50|
|Total number of tag definitions for a single object type||1,000|
|Total number of smart lists for a single object type||1,000|
|Total number of custom field definitions for a single object type||500|
|Total number of custom field drop down list choices||1,000|
|Total number of products for a single deal||200|
|Total number of products that the Total Sales report, by product, supports||500|
|Total number of companies in a single company hierarchy||1,000
Note: This includes all of the companies (including children and grandchildren), in a single company hierarchy. You can have any type of hierarchy, as long as the total number of companies does not exceed 1,000. For example, you could also have 1 parent company with a total of 999 children and grandchildren.
The following table shows the maximum limits related to rates.
|API requests for each API token||10 per second|
|Emails sent by a single user||300 per day|
|Emails sent by an account||100,000 per day|
Sales engagement automation limits (Reach)
The following table shows the maximum limits for sales engagement automation, (part of Reach add-on).
|Total number of active enrolments on an account. Active enrolment is a lead that is currently active in a sequence (not stopped, not completed).||500,000|
|Total number of steps in a sequence||200|
|Total numbers of enrolments per lead||200|
|Total number of sequences on account||5,000|
Additional resource limits
For information about the maximum limits for any other object, contact Support.
Document limits and file types
Every Sell plan has a limit for document storage that is per user. For example, the document storage limit for each user on a Team plan is 2GB. For the full list of document storage limitations per plan, see the Zendesk Sell plan comparison page.
Sell supports uploading and storing the following file types: PDF, Word, Excel, Powerpoint, Pages, Keynote, PNG, and JPG. For more information, see Attaching documents to leads, contacts, and deals.