Explore recipe: Declined and missed calls by ticket ID and agent leg

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1 Comments

  • Bobby Quezada

    The instructions above seem to give me a list of all calls in every leg completion status. Do I need to add any filtering even if we used the missed call and declined call metrics? 

    Can you let me know if we should be using count or d count? 

    Does a blank ticket id or blank leg agent name indicate a call that did not generate a ticket? 

    Also, is there a way to display if the call missed was due to system issues? 

     

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