Explore recipe: Time over time percentage change for a custom dropdown ticket field

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  • Richard Almeida
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    Thanks Katie ! You save my day 😄

  • Coco Freling
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    This is great, however, Last Month captures the full previous month whereas This Month stops at the current date (for obvious reasons). This means this is not a direct comparison (ex. 31 days compared to say, 15 days). How can I filter Last Month to show just the first 15 days of the month so that the results of Tickets Created This Month vs Tickets Created Last Month comes from a more comparable time frame?

  • Devan - Community Manager
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    Hello Coco Freling,

    I would create a time calculated metric to accomplish this report. It should allow you to make the comparison as you described and I've linked below an article that goes into detail on this topic. 

    Adding time and date calculated metrics

    Best regards. 


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