Can I have online and offline Chat operating hours or holiday hours?
The live chat option is only presented to your customers if one of your agents has set their availability status to online. If none of your agents are online, set up the offline form or contact form to allow your customers to contact your team.
Depending on your pricing plan, you can create a schedule of operating hours that keeps all agent statuses Offline outside of operating hours and prevents the live chat option. During your holiday schedule, send holiday notifications using triggers.