When is my live chat option available to my customers?

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  • Shaun Hutchinson

    Do we still have the availability to offer chat during Operating Hours, regardless of agent status?

    For example, if our Operating Hours begin at 8am, and no agent changes their status to 'Available' until 8:02am, why wouldn't the customer be allowed to begin the chat and wait in the queue for those 2 minutes?

  • Cheeny Aban
    Zendesk Customer Advocate

    Hi Shaun,

    If no agents are online, the system will not offer chat to your customers, even if your operating hours have started. If you enable operating hours, your widget can only be online during the operating hours you've set.



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