What is the difference between Support business hours and Chat operating hours?

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  • Janaya Cassidy

    Just thought I'd flag this article is out of date for the line;

    • Can be used as the hour set for calculating time-based metrics in Insights.

    All reports will be based in Explore now :-)

  • Brett Bowser
    Zendesk Community Manager

    Thanks for letting us know Janaya :)

    I'll let your documentation team know!

  • Kate Ambash

    I have set the business hours for my organization, however Explore doesn't seem to take this into consideration when tracking the time to first response. Is there another step to make this happen?


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