Email encryption and private email relay services

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2 Comments

  • Kristen

    Sean Cusick Hi Sean, thanks for writing this post. I'm interested in email address hashing/scrambling before the email address is viewable in the Zendesk UI. Example: hellotest@gmail.com sends us an email, but the ticket only shows the end user it is from and not the full email address. Are you aware of any way to do this? I would love to see this as a feature in Zendesk given an email address is also personally identifiable information. Thanks in advance for any suggestions!

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  • Sean Cusick
    Zendesk team member

    Hi Kristen, I apologize but as of right now we do not offer any feature that masks or obscures the end-users' email identities. You can set Support User Roles. Or, if you are on Enterprise, you can restrict agent access through Custom User Roles. I will pass over your suggestion to our Product Manager for consideration. 

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