Schedule an Expert Help Session

Thank you for your interest in working with our Experts! Our Expert Help sessions are designed to provide 1:1, personalized, consultative help to you as you seek to optimize your Zendesk instance.

If your company has a Premier Essentials subscription, please Log In by clicking the "sign in" button in the upper-right corner of this page to schedule a session.

If your company does not yet have a Premier Essentials subscription, but you are interested in engaging with our Experts, please work with your account representative to upgrade your customer support subscription to Premier Essentials. 

If this is a time sensitive request, please check out our Community, Help Center, or use our in-product live chat feature to speak directly with an Advocate. To contact an Advocate:

1. Log in to Support by going to [yoursubdomain].support.com
2. Select the Help button on the right hand side of your screen
3. Select your topic of interest, and select Get Help
4. Chat live with an Advocate, and get your issue resolved.

Thank you for your interest in working with our Experts! Our Expert Help sessions are designed to provide 1:1, personalized, consultative help to you as you seek to optimize your Zendesk instance.

It appears that your company does not yet have a Premier Essentials subscription, or that you are not marked as a designated Expert Help user to access this service. If you feel this is a mistake,chat with us by logging in to Zendesk and clicking the Help tab on the right hand side of the page.

If your company does not yet have Premier Essentials, but you are interested in engaging with our Experts, please work with your account representative to upgrade your customer support subscription to Premier Essentials.

If this is a time sensitive request, please check out our Community, Help Center, or use our in-product live chat feature to speak directly with an Advocate.

Thank you for coming to schedule an Expert Help session!

These sessions are best used to design workflow improvements to your existing implementation, discuss features you have questions on, or explore best practices on specific topics.

Please select the product area you want to discuss with an Expert. If you have questions about multiple products, just choose what is the closest fit, and you’ll have a space to leave more detailed feedback later in the scheduling process.

You'll then select a time for your Expert Help session and enter some additional details about what you'd like to discuss. Shortly after confirming your Expert Help session, you will get an email from a member of our Expert Help team.

We'll speak with you soon!