Information in your Explore reports is read from your Zendesk products on a schedule. In this article, you’ll learn about the refresh intervals for each Explore plan.
This article contains the following sections:
Explore data updates once a day at midnight in the timezone of the account.
Explore data updates one hour after the most recent update. The update time is randomized within the hour and in some cases might take up to two hours to complete.
- For standard dashboards and query widgets: See Explore Professional.
For live dashboards and live data widgets (approximate
- Chat and Talk data: Every ten seconds
- Support data: Every minute