Data refresh intervals for Explore plans

Information in your Explore reports is read from your Zendesk products on a schedule. In this article, you’ll learn about the refresh intervals for each Explore plan.

This article contains the following sections:

• Explore Lite
• Explore Professional
• Explore Enterprise

Explore Lite

Explore data updates once a day at midnight in the timezone of the account.

Explore Professional

Explore data updates one hour after the most recent update. The update time is randomized within the hour and in some cases might take up to two hours to complete.

Note: If there are no queries or dashboards accessed in Explore for more than 30 days, the data refresh frequency is automatically changed to weekly. Once at least one query is accessed the data refresh frequency is restored to normal.

Explore Enterprise

• For standard dashboards and query widgets: See Explore Professional.
• For live dashboards and live data widgets (approximate times):
  • Chat and Talk data: Every ten seconds
  • Support data: Every minute