Data refresh intervals for Explore plans

Information in your Explore reports is read from your Zendesk products on a schedule. In this article, you’ll learn about the refresh intervals for each Explore plan.

This article contains the following sections:

• Explore Lite
• Explore Professional and Enterprise

Explore Lite

Explore Lite data updates once a day at midnight in the timezone of the account.

Explore Professional and Enterprise

Explore Professional and Enterprise data updates one hour after the most recent update. The update time is randomized within the hour and in some cases might take up to two hours to complete.

Note: If there are no queries or dashboards accessed in Explore for more than 30 days, the data refresh frequency is automatically changed to weekly. Once at least one query is accessed the data refresh frequency is restored to normal.