Information in your Explore reports is read from your Zendesk products on a schedule. In this article, you’ll learn about the refresh intervals for each Explore plan.
This article contains the following sections:
Explore Lite data updates once a day at midnight in the timezone of the account.
Explore Professional and Enterprise
Explore Professional and Enterprise data updates one hour after the most recent update. The update time is randomized within the hour and in some cases might take up to two hours to complete.