Implementing cookie consent in your help center

To enable your users set their own cookie preferences, you must use a third-party cookie consent service (CCS) to apply cookie consent options on your help center.

If you are using a theme from the Theme Marketplace, then it must have a Developer license. For more information about theming, see Announcing Guide Theme Marketplace and Using Guide themes from the Zendesk Marketplace.

Note: If end users choose to block cookies then they may have a degraded user experience.

To set up a third party cookie consent service

1. Choose a third-party cookie consent management platform, such as Cookiebot, TrustArc, or OneTrust and follow their instructions.
2. In your Guide help center, click on the Customize design icon.
3. On the Themes page, click Customize on the theme you want to add the cookie consent option to.
4. On the page of the theme, click Edit code.
5. Follow the instructions of the CCS and implement the Javascript snippet(s) that they provided. Instructions may vary between services, generally you must add the code within the header tags of the header.hbs template.
6. Using the instructions of the CCS, configure the code to control all Guide cookies, and local storage that is not listed as "Strictly necessary" on the Zendesk cookie list.
   Note: (Advanced users) If you are editing your theme locally, then skip steps 1-5 and refer to Working on a theme locally for Guide Professional and Enterprise.