About integrating Sell and Support for an overview of customer communication in your company

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3 Comments

  • Adam Witek

    My "Tickets" window in Sell does not look the same as your screenshot. How do I make it look like that? I already have Support integrated with Sell. See attached.

    1
  • Marie Laurenza
    Zendesk team member

    Hi Adam,

    We've recently released a new experience for the Sell-Support integration. To switch over to the new experience, just disable the Sell-Support integration in Sell-->Settings-->Integrations and re-enable it. 

    -Marie

    1
  • Ryo Ogochi

    Nova Dawn Marie Laurenza, this is a great feature.  I noticed only one problem--when I add may sales team to all the groups in support they need access to (as contributors), they end up getting email updates to all those tickets.  Is there any way to disable email updates to contributors? 

    0

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