Using simplified email threading (Early Access Program)

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2 Comments

  • Sharon Couto

    Hello,

    Some of our tickets include long orders sent by customers, We realized that these tickets simply have 3 dots at the very bottom; when clicked a separate window will open to display the full content. Is there a way to make this more user friendly so that our agents do not miss the rest of the order by just entering what is visible in the body of the ticket itself?

    0
  • John Espina

    Hi Sharon,

    In regards to that, we understand and appreciate your feedback on this. As per checking, I am not sure if currently there is a way to enable this but you can always send feedback/ post comments on our community channel regarding this: https://support.zendesk.com/hc/en-us/community/posts/new

    John Espina | Customer Advocate

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