How do I connect my legacy Zendesk Sell account with an existing Zendesk Support if I am not the account owner?
The account owner of a Zendesk subdomain is the only one who can agree to connect a legacy Sell account to Support. Being the account owner is essential and is mentioned as a prerequisite in the article: Connecting your legacy Sell account to the Zendesk platform. If the account owner does not have a Zendesk Sell license, follow the instructions below.
To provision a Sell license and have the Account Owner connect the accounts:
- Identify the account owner of the Zendesk Support account using the instructions in this article: Who is the owner of my account?
- Once identified, provide the Support account owner with an admin license for Sell, if they do not have one already, see the article: Adding and removing Sell licenses. If you do not have a license available, you can deactivate an active Sell user for the short time needed to integrate.
- Now that permissions have been configured, have the Account Owner log into Zendesk Sell and connect the accounts using the instructions in the article: Connecting your legacy Sell account to the Zendesk platform.
- Once complete, you can remove the Sell license from the Account Owner and reactivate the Sell user.