Explore recipe: Solved tickets this year compared to last year

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6 Comments

  • Hillary Latham
    Community Moderator

    @... - check out the row selector.  This recent question is similar the fix is about Row selector and has some screenshots that may help you if that is the problem. It gets me every time, especially in the new year!  https://support.zendesk.com/hc/en-us/community/posts/1260801039129

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  • Chris Bulin
    Community Moderator

    Hi Darren Taylor, thank you for the screenshot. Could you tell me if you have any custom fields in use as filters? I have noticed that if I change my custom fields, their existence will impact what time periods will show up. What I usually end up having to do is use tags because my tags remained the same even though we changed the ticket fields they are in.

    If there aren't any other filters, try opening the "Edit dates" in the Year filter and see if there's anything funky going on.

    Are you using any custom sorting or Top/Bottom selections? Those will also impact what shows up.

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  • Chris Bulin
    Community Moderator

    Thank you for checking Darren Taylor. I think your best bet will be to chat with Support. They will be able to assume in and see what's going on. 

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  • Darren Taylor

    Hi @... thanks for the reply. I've double checked all filters and they don't apply to this query. I even setup a new tab with no filters and added the query there on its own and its still the same. No 2021?

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  • Darren Taylor

    Any ideas how to include the current year? I have 2018, 2019 and 2020. I have also chosen 2021 and would like to see everything so far during this year too. However 2021 isn't appearing despite choosing it?

     

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  • Darren Taylor

    @... Perfect that was it! Thanks so much. 

    If anyone has the same issue, I changed Row Selector/Selected position/Selected values to "Select all"

     

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