Explore recipe: List of incoming phone numbers by date

What's my plan?

In this Explore recipe, you'll learn how to create a report that displays a list of incoming phone numbers through Zendesk Talk by date.

What you'll need

Skill level: Easy

Time required: 15 minutes

• Zendesk Explore Professional or Enterprise
• Editor or Admin permissions (see Giving agents access to Explore)
• A subscription to Zendesk Talk

Creating the report

To create the report

1. In Zendesk Explore, click the reports ( ) icon.
2. In the Reports library, click New report.
3. On the Select a dataset page, click Talk > Talk - Calls, then click Start report. The report builder opens.
4. Next, add a metric. A metric is the thing you want to measure, in this case, the number of calls. In the Metrics panel, click Add.
5. From the list of metrics, choose Calls > Calls, then click Apply.
6. In the Rows section, click Add. From the list of attributes, choose Time - Call started > Call date, then click Apply.
7. In the Rows section, click Add. From the list of attributes, choose Call end-user > End user name, then click Apply. The end user name shows the incoming phone number if there’s no name associated with the number.

Explore generates a table of all Talk calls sorted by phone number.