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In this Explore recipe, you'll learn how to create a report that displays a list of incoming phone numbers through Zendesk Talk by date.

What you'll need

Skill level: Easy

Time required: 15 minutes

  • Zendesk Explore Professional or Enterprise
  • Editor or Admin permissions (see Giving agents access to Explore)
  • A subscription to Zendesk Talk

Creating the report

To create the report

  1. In Zendesk Explore, click the reports ( ) icon.
  2. In the Reports library, click New report.
  3. On the Select a dataset page, click Talk > Talk - Calls, then click Start report. The report builder opens.
  4. Next, add a metric. A metric is the thing you want to measure, in this case, the number of calls. In the Metrics panel, click Add.
  5. From the list of metrics, choose Calls > Calls, then click Apply.
  6. In the Rows section, click Add. From the list of attributes, choose Time - Call started > Call date, then click Apply.
  7. In the Rows section, click Add. From the list of attributes, choose Call end-user > End user name, then click Apply. The end user name shows the incoming phone number if there’s no name associated with the number.

Explore generates a table of all Talk calls sorted by phone number.

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